A Better Property Maintenance Platform
A text messaging based automated property maintenance platform for rental properties that connects tenants directly with maintenance professionals and keeps owners informed.
Property Maintenance By SMS/Text Messaging
Tenants text in maintenance requests to Property Zen with a description and pictures. Property Zen then notifies owner first, giving DIY owners a chance to handle themselves, or do nothing and let Property Zen hire a pro starting with your preferred vendor (My Team). Alleviating the need for owners to be involved in the maintenance work flow.
Better Communication
Once a ticket is created, all parties are given a group text number unique for that ticket to communicate. Tenants and vendor can schedule work while owner can see the progress and participate in the chat. This allows the landlord to be updated on progress and the option to be as involved as they like in resolving the maintenance issue.
Convenient Dashboard
Property Zen has a convenient dashboard to keep you organized! Keep track of all maintenance tickets, properties, and tenants. All ticket info and communication is stored for every ticket and our reporting feature helps organize maintenance data like never before.
Maintenance Pro's / My Team
If you have a favorite maintenance vendor already or no one at all, we have you covered. You can add your current maintenance person to your ”My Team” list to be the first person invited to take maintenance requests. Don’t have anybody, no problem, someone else on our system will share their maintenance person with you.
No Apps
No need for owner, tenant, or vendors to download any special app. All you needs is an SMS capable cell phone and a web browser.
Free Account / No Credit Card Needed
Create an account, add your properties, then invite your tenants to use the system. If you have a favorite maintenance pro, you can ad them too. All for free! We only charge a small fee after we successfully resolve a maintenance issue for you.
Everyone Benfits
Owners
Individuals who own rental properties or are considering entering the rental market often face the challenge of handling maintenance requests from tenants, which can be particularly disruptive during busy periods. Traditionally, the resolution to this issue has involved engaging costly property management companies. However, with PropertyZen.Ai, you can enjoy peace of mind. We expertly manage incoming maintenance requests, utilizing your preferred service professionals, thereby simplifying the rental ownership experience significantly.
Vendors
Vendors don't like having to wait while you check with the tenant to schedule work. They would rather be in direct contact with them so they can get better information faster. They can also accept jobs from other home owners and can bill for service right from their phone. This makes them more profitable and saves them time.
Tenants
They're texting you with problems anyway. Let them text PropertyZen.Ai instead and let us take care of it. Tenant will know it's being taken care of with text updates like, when a vendor accepts job, when job is completed, and can text vendor and owner at anytime with dedicated text number for ticket.
How it Works
Tenant Texts in Maintenance Request
The owner receives a text about the maintenance request first, containing all necessary information: tenant details, phone number, unit address, and a description of the issue. The owner can respond with 'yes' to take on the job, 'no' to fast-track hiring a pro, or do nothing, in which case a maintenance professional will be automatically hired after a set period, starting with the vendors owner has added to 'My Team'.
Dedicated Group Text Line
Once a vendor is hired, Property Zen establishes a group text line that includes the vendor, all tenants, and the owner. This allows the vendor and tenants to easily schedule maintenance, while the owner can join the conversation if necessary. The vendor can also receive important property information provided by the owner on property detail page, such as access info and water shutoff instructions. All messages are recorded on the dashboard for easy review at any time.
Ticket Closure and Payment
When a ticket is closed, the owner will be notified of the resolution. The vendor will send billing information via text, and the owner will receive a secure payment link through PayPal, owners do not need a PayPal account to pay with credit card. Small resolution fee is added to completed tickets, so you only pay when we solve a problem for you!